Frequently Asked Questions
Your site seems like a men’s only club. Are William + James bow ties for women too?
Of course! While our bow ties are made with the modern man (or masculine of center woman) in mind, we most certainly love it when bold and beautiful women adorn themselves with our neckwear. Each of our bow ties have the right formula of masculinity and femininity. At William + James, we believe in balance. We know that real men aren’t afraid to wear pink and real women aren’t scared to throw on a bow tie.
Once I place my order, how soon will I receive my bow tie(s)?
All of our bow ties are made-to-order which means that they are made by hand only after orders are received. Please allow 5-10 business days for your order to be processed. Once your order is received, you will receive an email confirmation. You will receive a second email that includes tracking information once your order leaves our studio.
All domestic orders will be shipped USPS priority mail and should arrive 2-3 business days once shipped.
Do you ship internationally?
Yes. We love adorning the necks of bow tie enthusiasts overseas and in the Diaspora. Please allow 2 – 4 weeks for shipping. Any duties, custom fees, or additional taxes are solely the responsibility of the customer. Additional shipping fees are standard USPS first class and determined by country.
I need my tie for a special occasion, can I expedite my order?
If you have a special event coming up and you need a tie right away, please email us the product name, your location and the date you’d need your bow tie and we’ll try our best to accommodate your request. Please be prepared to pay expedited shipping costs.
What is your refund policy?
At William + James, we place a tremendous amount of thought and care into every aspect of our bow ties, from the selection of fabrics to the packaging. For us, it is a labor of love which means all sales are final. However, if for any reason, you are not satisfied with your tie we will be more than happy to administer an exchange.
Upon receipt, please contact us at email@example.com with your order number, item number, the reason for the return. Once instructed, return your item within 14 business days of the original shipping date, unworn, in perfect condition and in the same packaging. You will receive an email once your returned item is received with a special code to use for exchanges and your order will be shipped within 3-5 business days. All shipping charges associated with the return is solely the responsibility of the customer.
How limited are your Limited Edition bow ties?
William + James views each tie as an individual piece of art. Each tie is carefully handmade in New Orleans. We purchase our fabric in very limited quality and will never make more than 25 bow ties in a particular design from each fabric. To specialize each design, we only make 1 – 5 ties at a time which constitutes an edition. For example, your tie may be 1 of 5 in the 2nd edition. At most, we’ll make 5 editions, each consisting of five ties. Please note, since we hunt for interesting fabrics, there is no guarantee that there will be additional editions of a particular design. Basically that means, once it’s sold out…it may be sold out forever. So if your heart is set on a specific tie, snatch up while you can! It’s an investment built to last.
Do you accept custom orders?
Yes! We love the challenge and excitement of creating custom neckwear for individuals, especially for special occasions and weddings. Email us at firstname.lastname@example.org. Please write “Custom Order” in the subject line.
I know you make limited edition bow ties, but do you take custom orders in larger quantities?
Let’s say you’re in a fraternity or a company that wants to create a cool uniform and would like to order more than ten bow ties – we can surely create something special for you and your group.
Do you allow wholesale orders?
If you are a store or haberdashery, absolutely! Email us at email@example.com. Put WHOLESALE in the subject line.
There is a tie that I see on the website that I would do almost anything for - do you take back orders?
At William + James, we are committed to selling our ties in Limited Editions. Depending on the number of ties already sold and the amount of fabric available, we may add additional pieces and editions of a specific tie. So the long and short answer is yes, we will add a new edition to a popular tie as long as we have not already made and/or sold twenty-five and/or if we have additional fabric.
If you are interested in a design that’s sold out, please email us at firstname.lastname@example.org and write “BACK ORDER” in the subject line. Then list the Item Name and we’ll let you know if and when a style will be re-released.
Can I wash my William + James bow tie? How should I take care of it?
While some of our fabrics are cotton/washable, for longevity purposes, we recommend dry clean only. Our motto is, when in doubt, dry clean.